Calculating Infinity
"OK thank you for your details, I need to ask you some questions regarding your issue".
Support staff work from 7am to 2am UK time (Monday to Friday)
"OK thank you for your details; Out of hours support is only available for Priority 1 issues, which stop ALL users from working. I will pass your information on to the support team who will work on the issues at the start of the next business day".
Support Team working hours are 07.00 to 02.00 Monday to Friday (UK TIME)
Configuration issues are only worked on from 09.00 to 17.00 Monday to Friday (UK time)
"OK thank you for your details, I will now contact the on call engineer who will come back to you ASAP. SEND CALL REPORT NOW THEN FOLLOW ON CALL INSTRUCTIONS ON THE CRM.