Calculating Infinity
We are now to patch both IH/OOH for ANY call that is from a Council/new or existing client/social worker/care team or staff member running late/unable to work.
When you are taking the callers name/company/council please MAKE SURE you confirm the spelling back phonetically (no matter how simple the spelling is).
Take details and patch caller to Joyceline/Gina on 07412538633 if no answer
Patch to Sohna on 07943 738594
Patch code 91565
Try each number once. Submit CHF whether patched or not.
Take details and send a message through. Gina/Joyceline will call back within office hours (Mon-Fri 9am-17:00).
Confirm the name back phonetically NO MATTER how simple it is.