Calculating Infinity
CALLER INFORMATION
PLEASE READ THIS BACK TO THE CALLER. There are many homes with similar names.
RECEPTIONIST INSTRUCTIONS
1. Advise Candidate
Advise the caller that you will call the Home to let them know. If shift is starting within 30 mins, call the Client to advise of situation.
2. Arrange Replacement
a) Call available staff – see ON CALL CANDIDATES. b) Leave voice mails for candidates asking them to call back. c) Update Google docs
CALL REASON
1. Advise Caller "Thank you for your call, we will now contact the available staff and come back to you as soon as possible"
ARRANGE STAFFING
ACCOUNT CODE FOR MEDSOLVE: 1530
List below all the members of staff you have contacted and the action taken, ie
Jane Smith, left voicemail, called back not available. Peter Jones, reached, confirmed that not available Gordon Bennet, has agreed to take shift.
CLICK ON + TO ADD A LINE
List below all the contacts made with the home, ie
20:15 Called home, no reply 20:20 Called home, confirmed that no one is available to cover.
3. Advise Home
Advise home either details of replacement or that none can be found
RECEPTIONIST INSTRUCTIONS <font color="
Advise caller that you will pass their enquiry onto the office for attention during working office hours.
CALL OUTCOME – Confirm that you have called the home to advise them of the situation.