Calculating Infinity
Answer this call as brightly as possible. It will make a HUGE difference if you are smiling.
"Thank you for calling the Moneypenny Challenge xx speaking, could I take your name please?"
The text is for guidance only, to help you direct the call. Make sure you do not sound as if you are following a script.
Click here to see the Norango & Moneypenny Challenge FAQs
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"Thats great (their name), could you tell me the name of your company?"
"and your best contact number?"
"and your email address?"
"Finally, can I take your website address please (name)?"
What type of business is that (name) – might be obvious from website?? When are your calls normally handled?
Is there someone from Sales about to take the call?
"and can I confirm, you are a current Moneypenny customer?"
"Great, well so that we can let you know how much we will save you by moving to Norango, we need you to send through your last 2 bills"
"You can do this on our website or I can send you a link by email" (Sales team will do this)
"Great, let me put you through to someone who can take you to the next step".
"There is no-one from the Moneypenny Challenge team available right now, I will get them to give you a call back"
"Is there anything I can help with in the meantime?
If you do not know answers, say that you will ask the Challenge team to phone them back.
OK I will ask the Challenge team to call you back as soon as possible"
"Fantastic, once we have received your bills we will contact you by email to confirm the savings that could be made. "
ie when their expected start date is
"No problem, are you currently using a call handling service?"
"I can send you a link by email"
IN HOURS "In the mean time, let me put you through to someone who can tell you more".
"The Challenge team are not available right now, is there anything I can help with in the meantime? If not, I will ask them to call you back as soon as possible?"
"
Really sorry, I can´t reach one of the team at the moment. I will get someone to come back to you ASAP. Thank you so much for your call, we hope to win your business and look forward to greeting you as a Norango customer" (if appropriate)