Hello, you are through to the Five Estuaries Wind Farm team. How can I help you?”

Let the caller know the following unless its a Media call:-

“Let me note down your name / telephone number / email address and some details about what you would like to talk about so that I can make sure the correct person gets back to you.”

Make sure to ask for email address. If caller declines to leave one, please say so in your message as well. 

DO NOT PATCH A CALLER BY THE NAME OF PAUL COLLING, NO MATTER WHAT, MESSAGE ONLY

Any organisation enquiring about opportunities to work on the FE project.

Take details and confirm that they will be added to relevant Supplier Database

Anyone indicating that they have an interest in land that FE works may impact

Calls from key organisations that we work with when we carry out any works.  These ‘Statutory Consultees’ include the Environment Agency, Marine Management Organisation, Coastguard, Trinity House, Fishermen

Calls from key organisations that we work with when we carry out any site works.  These ‘Statutory Consultees’ include the Environment Agency,  Internal Drainage Boards, Network Rail, National Grid, Anglian Water etc

Do not take contact details. Encourage to engage via the FE community channels: 0333 880 5306 /  fiveestuaries@rwe.com

(Any calls from Community Council representatives or members of the public that are responding to items in one of our community newsletters, or of general community interest)

If they refuse then take details and state in your message

Take all details and patch media calls to:

Nikki Berry on: 07901 236631

Patch code: 92037

Now say: “Thank you very much indeed, we’ll pass your details onto a member of the team and, if required, they will get back to you as soon as possible.

“Is that ok?”

Say: Thank you for your call and interest in Five Estuaries offshore wind farm.

Send the message.

Let the caller know there is no one available right now but you will ask a colleague to get back to them ASAP. 

Only if the caller is extremely angry or persistent then try and patch to the following:

Nikki Berry on 07901 236631

Patch code: 92037