Calculating Infinity
ADDRESS: 500 Wick Lane, Bow, London, E3 2TB
DIRECTIONS: Head South or North on A12, and take the Old Ford junction on to Wick Lane, Attic Self Storage, Bow, is opposite the Shell petrol station
Sizes range from mailbox and lockers, all the way to storage units up to 350 sq ft. Our storage facilities are all individually alarmed and can be accessed 24/7 with a lock and key that the client supplies. Only they and nominated people will be able to get in. The entire site in Bow is monitored by CCTV, 24 hours a day, 365 days a year.
"Thank you, I have your details and we will get back to you when the office is open"
(Staff are on-site :Monday to Friday 8.00-6.30, Saturday 9.00-6.30, Sunday 9.30-4.00)
"Please check you are entering your PIN code correctly."
"This should be * followed by your PIN number, which is normally eight digits including your unit number first, and then followed by #"
"Please could you check the display and tell me what is says?"
INTERNAL NOTE
This indicates that the incorrect code is being used or they are not a client.
This indicates that the client´s unit has been suspended due to a problem with their account. The client will need to contact the office.
This indicates that the client is trying to access an area that they are not permitted to enter.
This indicates that the client is trying to access an area out of hours and has not been granted out of hours access.
The panel may be malfunctioning.
"We are unable to confirm the reason for the problem at this stage, however we will send someone to assist you if you request it."
"Please note that in the event that the error is on your part, there will be a call-out charge of £75 plus VAT to pay (for instance, if you have not pre-arranged 24hr access with the office). However, please rest assured if the error is on our part or there is a malfunction with the equipment there will be no call-out charge."
"Are you happy to proceed on this basis?"
"Thank you, I will contact the key holders and we will come back to you as soon as possible"
End call and ring Security Team Holding on 0333 207 0880
Escalate to a staff member.
Sonia Pirie – 07956491254 Abu Ahmed – 07415858752 Fred – 07989401867
Call once, If no response try once again. If no response, leave voicemail (if possible) before moving on to next person on list.
"Unfortunately we are not able to assist any further at this time, please contact the office during normal opening hours and someone will be able to assist you further"