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Trainee – Session 1

Date session 1 was completed

MM slash DD slash YYYY

Name

First Last

Which of these clients uses a portal for their messaging?(Required)

Bathstore

Danetti

Seekers

Where will you find the patching code for a client?(Required)

How do you ensure a good quality call?

Be professional and positive on the call

Repeat key information back to the caller

Make sure your message is grammatically correct, and has good punctuation etc.

All of the above

What steps do you need to take before you start your shift?

Have you completed the following before your next training session?

2 hours of Team Viewing

Have you done at least 10 quizzes?

Have you viewed at least 15 basic clients on the CRM?

Calculating Infinity

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