Acme

INSTRUCTIONS FROM THE CLIENT WILL BE HERE SUCH AS:  

– KEEP THE CALL TO 3 MINS

– MAKE TWO ATTEMPTS OBTAIN FULL NAME, THEN MOVE ON

– ONLY HEALTH & SAFETY ISSUES SHOULD BE PATCHED

Call refers to a client query or new business or is deemed urgent.  Please patch call

Call refers to chasing paperwork (P45/payslip/confirmation of start date etc.)

Please refer them to www.salesforce.com where they can obtain this themselves.  Otherwise the recruitment team will respond during office hours.

You have a fellow team member calling for another team member.  Please advise they have reached the call answering service.  No message required

Call is for Head office, or is general.  Please advise they have reached an answer service, and a message will be taken and responded to during office hours.

Continue to take details and say that they will be called back shortly.