Risk Avert Ltd (Arqiva) – Calculating Infinity

This form is only used when it is not possible to enter details via the portal.

Receptionist Name(Required)

IF No: I'm afraid this line only deals with incidents relating to Arqiva. Please check your number and recall. Thank you, goodbye.

IF YES:

" Please be aware that your call is being handled by a company independent of Arqiva , details of your call will be passed on to Arqiva investigators so that your issue can be dealt with.

If you are an employee of Arqiva please try to explain your issue without using specialist acronyms, remember I do not work for Arqiva

All information you provide will be treated confidentially, however, the call will be recorded to ensure accuracy and completeness. May I begin by taking your personal details?"

Would like to remain Anonymous

"If you do not want to provide details about yourself you may remain anonymous,Just inform us of the issue you wish to report. Would you like to remain anonymous?

Your issue might be very important and we can report this as coming from an anonymous source. Please would you do this?

Is there any information that can be recorded for you?"

IF THEY DON'T WANT TO CONTINUE: " If you change your mind at a later date please call this number again and we would be pleased to record your issue anonymously. Thank you for calling. Goodbye "

Please provide the following information

Phone

Email

Other Contact Information

Relationship to Organisation(Required)

What type of Arqiva location does your issue relate to and what is its address?(Required)

City

Town or Village

Location Code

" Please can you tell me what the issue relates to?"

Read from drop down list

" Please can you give me a brief description of the incident that has occurred?"

What are the names of the people involved?

What are their positions? (ie store manager)

Do you know when this started? How long has it been occurring?

Are you aware whether this is a common practice?

Any other other information you would like to give on the conduct of the individuals?

What would you expect to happen next?

Details of incident

" Let me read back what I have recorded and let me know if it adequately summarises the issue."

"Thank you for reporting this concern, it will be investigated and appropriate action taken if necessary. If you have given your contact details, you may be contacted in confidence by an Arqiva Investigator."