Calculating Infinity
PLEASE LET THE CALLER KNOW THAT DUE TO CALL VOLUMES, WE ARE CURRENTLY TAKING MESSAGES AND A COLLEAGUE WILL CALL THEM BACK ASAP.
If applicable
IF A BROKER/INSURER CALLS IN IT IS OKAY TO ADVISE THAT THE SYSTEMS ARE DOWN AND WE ARE WORKING TO GET THEM BACK UP AND RUNNING (take details and someone will call back asap)
Please make sure you ask the caller if they know who their insurer/broker is. If they don't know please put unknown.