Calculating Infinity
We deal in all aspects of property maintenance but with a focus on customer service and technical excellence. Our highly skilled and qualified tradesman will be happy to help. Whether you need a gas engineer, an electrician or even if you have an unexpected leak.
FOLLOW FORM FOR GUIDANCE There will be patching for VIPS and emergency callouts. We cancel jobs and rebook them as long as there is a slot available.
CLICK HERE GO TO PORTAL
CLICK HERE TO SEE PRICE LIST (IF NEEDED)
Immediate patch to 07540 723008 Patch code 91706
"I am sorry I have been unable to put your through, if you would like to book a job I can do that for you, if not I will take a message and we will come back to you within 30 minutes"
If area is not covered and they insist that Secta have covered before accept job but advise them that it will have to be approved.
CLICK HERE GO TO PORTAL unless it is stated that the job is an emergency, in which case you patch the call.
Allow 2 hours for each job slot Weekday slots begin at 8.30, 10.30, 11.30 & 1.30pm Weekend slots are 10, 12 and 2pm Anything outside these slots are emergency jobs
REMEMBER TO SELECT ENGINEER (so you see correct diary)
Not essential, do not push for this but do take a message if you are offered the information.
Regarding clients that want to pay We are to tell them to either make a bank transfer or go to the bank and pay. All details are on their invoices.
IF any other type of job, ie refurbishment then please take a message and the office will call back when they are open.
TO BOOK AN APPOINTMENT FOR A QUOTATION / SITE SURVEY
These are Free of Charge
SITE SURVEYS ARE TO BE BOOKED MONDAY – FRIDAY ONLY.
Other than that everything is booked in the same way as any other job.
CALLER HAS A QUOTATION AND WOULD LIKE TO BOOK THE JOB
Patch through to mobile number 07540 723008
Patch code: 91706
IF you are unable to patch an emergency caller and they want to book in a job, please take the booking on the portal.
As the job is emergency out of hours you will need to call the on call again and leave the details.
CLICK HERE GO TO PORTAL .
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"I am sorry I have been unable to put your through, we will come back to you within 1 hour"
"OK, that´s great! I´ll take your details and we´ll get that booked in for you. May I start by taking the postcode of the property?"
Where did they hear about Secta?
Take details and advise call back will be when office is open. Office is open 9am – 5pm Monday-Friday, Closed at weekends.
HOWEVER, we are always available for emergency repairs OOH. (Change call type to non Non VIP Job Booking and select Emergency)
Advise them to send info to info@sectabuildingservices.co.uk
Ignore this if not in area
"I am sorry we are unable to offer our services in your area".