Calculating Infinity
Open website, select hotels at the top, confirm the destination/hotel/dates that the caller is looking to book, take all details including payment and confirm they will receive an email with the booking confirmation.
Also complete the CHF with as much info as you have and send the message.
Take all details, send a message and let the caller know they will be contacted by a colleague ASAP.
IF THE CALL IS NOT REGARDING ACCOMMODATION PLEASE ASK THE CALLER TO CHECK THEIR PAPERWORK AND CONTACT THE 3RD PARTY THEY BOOKED THEIR FLIGHT/CAR HIRE ETC THROUGH.
OR IF THEY ARE LOOKING TO BOOK FLIGHTS/CAR HIRE ETC ASK THEM TO GO THROUGH OUR WEBSITE.
NO MESSAGE TO BE SENT.
If applicable
Now let the caller know a colleague will call them back ASAP.