Calculating Infinity
Let caller know everyone's in a meeting, take their details and send a message through and they will receive a call back ASAP.
Deal with as normal, try and resolve the issue and if needs be escalate to the on-calls.
Take all details and let the caller know they will receive a call back to confirm once the office is open. Unless URGENT and can't wait, then contact on-call.
NO NEED TO ADD TO MONDAY.COM
If SITU & they say we have their number, then don't push for it.