Calculating Infinity
Messages and Troubleshooting. Engineer call out - For clients on 24 hour list ONLY.
24 Hour Call Out List:
Advanced Medical Solutions Ltd Anglia Crown Bakkavor Pizza, Geest Foods Ball & Young Ltd Basildon & Thurrock - Orsett Hospital Bombay Spirit Company LTD Brewer & Cellerman - Beavertown Brewery Calor Gas Ltd Carr’s Flour Greens Enterprise Laundry (Wessex Water) FES - UCB Celltech Herrco Cosmetics Medical Research Council LMB site Medical Research Council ARES site Natures Way Foods Ltd NIBSC Oasis Foods Ltd Pirbright Institute Taiko Foods Wagamama Ltd (WATES) Horder Centre for Arthritis Wessex Water Enterprise Laundry West Suffolk Hospital
Take details and send message.
Call back will be next working day.
Troubleshoot the issue using Flow Charts on CRM
Try to patch to on call engineer.
Right click to open on call rota: https://docs.google.com/spreadsheets/d/1BGVYYUtZe-T4f-clTsMoZau_MMuZA3sCcP0MZFrv0NE/edit#gid=0
Call each on call once before calling the next person on the list.
Keep calling until you contact someone.
Patch code: 91281