Calculating Infinity
IF AN EMPLOYEE/ENGINEER OF EUROTANK CALLS IN PLEASE ONLY TAKE THEIR NAME/NATURE OF THE CALL AND WHO IT IS FOR
NO NEED TO TAKE THEIR NUMBER
DO NOT USE NUMBER FROM ZOIPER. It is an internal mobile number.
WE CALL THE ON-CALL FOR THE FOLLOWING:
Close down this form and use the staff list on the CRM
Ed Wheeler – Managing Director Jack Aplin – Group Operations Director
TAKE DETAILS BUT TELL THE CALLER THEY MUST LOG THE ISSUE ON THEIR SERVICE CHANNEL BEFORE THE JOB CAN BE LOGGED.
Calls from P66 will be emergency calls and need to be transferred. Patch code 91238 1st Alex Lis – 07584170205, if no answer, call 2nd Greg Wyatt – 07483071631 KEEP TRYING UNTIL YOU REACH SOMEONE
Applegreen, pump issue, and UNABLE TO TRADE is a P1. Please go to the beginning and select P1 and add this detail to the comments.
Please advise the caller:
For issues with the tills, you must contact your IT helpdesk who will ascertain the fault and contact us if needed
All issues with pumps and tills must be logged through your internal maintenance desk in the first instance as we cannot take a call direct from sites.
Applegreen, pump issue, and ABLE TO TRADE is a P2. Please go to the beginning and select P2 and add this detail to the comments.
STATE BELOW YOU HAVE TOLD THE CALLER THEY NEED TO LOG ON SERVICE CHANNEL.
Thank you for logging the support call, your request is being emailed to the oncall, who will be in touch with you as soon as possible.
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EMAIL ONLY NEEDED FOR ONCALL
Thank you for logging the support call, I am going to call this through to our on-call team, who will be in touch with you as soon as possible.
NOW CALL ON-CALL UNTIL THEY PICK UP. THIS IS ANY TIME OF DAY DURING OOH
Now advise the caller:
Someone will be in contact with you within office hours, unless this is identified as critical by our oncall team.