Medsolve Out Of Hours Comms – Copy 1

Date and time call received

Time call received 24 hour format (UK TIME)
– check this on your zoiper

Date of call(Required)

Select type of caller(Required)

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Existing Client

CHECK THE ON STOP LIST BEFORE PROCEEDING

"I am sorry, according to our records your account is on stop. Please could you call the Medsolve office during office hours."

Call information – client on stop

ie who called and what were they looking for.

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Call details

Name of caller(Required)

FULL NAME REQUIRED MARK AS surname declined if they do not want to give.

Phone(Required)

Name of home

Branch(Required)

Grade

Candidate reason for call(Required)

Calling in sick reason

Candidate reason for call – Other

Client reason for call(Required)

Client reason for call – Other

If a client (home) cancels a shift the same day as the shift, please can you ensure that the client is made aware during the call that this is still chargeable.

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Section Break

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Complaint

Staff member name

Issue / Complaint

Staffing

PLEASE NOTE HOME SHOULD BE CALLED BACK WITHIN 10 MINS OF THEIR ORIGINAL CALL.

If you are not in a position to make this call, call out to the team for help.

Staff member arranged?(Required)

Name of staff member(s) arranged

Contact made with home(Required)

Number of shifts booked

Confirmed?(Required)

Comment / Notes

Candidate – Message/ Details

Client – Message/ Details

Medsolve Out Of Hours Comms – Copy 1

Time call received 24 hour format (UK TIME) – check this on your zoiper

Existing Client

Call details

Section Break

Complaint

Staffing

Time call received 24 hour format (UK TIME)
– check this on your zoiper