Calculating Infinity
Callers will be calling from Australia regarding an accident/injury and looking to put a claim in and receive compensation. Take all details and capture as much info as possible. Call backs will be ASAP.
IF ASKED IF THIS IS A COMPANY CALLED 'WORK COVER' PLEASE LET THE CALLER KNOW THE FOLLOWING:
We are not the insurance company; we provide you with advice about the insurance system – for free. The system is complicated and has pitfalls. We advise you what the pitfalls are.
We are the legal team that can assist callers with pushing their claims forward, whether that be from starting a claim from scratch or picking up and dealing with an existing claim too. Let the callers know, we give FREE advice about dealing with WorkCover and if the caller is very badly injured, we have specialist advisors they can talk to (usually free).
CLAIM WITH WORKCOVER If a caller calls up and mentions they have a claim with WorkCover and they are looking for info or update or have questions, we can assist them with these answers and we can liaise with WorkCover on their behalf and give them free advice about the steps they should take to advance their claim. Please advise of this and do your best to get their details and someone from the legal team will call back to assist.
Please manually type in the address.
IF THEY DO NOT WANT TO GIVE AN ADDRESS, PLEASE TRY AND GET WHAT STATE THEY LIVE IN.
E.g: Fall, Work injury, car accident etc
I.e Have they already lodged the claim with an insurance company?
If they have lodged the claim, please find out which company it was with.
E.g Back injury, knee injury, nerve damage etc
Where did the injury occur? At work, public place etc
NOW SAY:
Thank you for calling Accident Helpline, one of our team will call you back as soon as possible.