Kirby – The Fraser Group

Kirby has a new support contract with a company called 'The Fraser Group' Please see a list below of the clients that fall within this contract:

18 Montrose, Amara Retial, Brand Max, Choices, Coventry Building Society, Cruise, Evens Cycles, Everlast Gyms, Flannels, Game, Giulio, House of Fraser, Jack Wills, Lilywhites

Sofa.com, Sports & Things, Sports Direct, Sports Direct Fitness, Sports Direct.Com, Sports Soccer, Sports World,

Sweat Shop, Tessuti, The Studio, Tri UK, USC, Van Mildert, Zee & Co

If the caller is asking to test the fire alarm or to arrange testing, ask the caller to call METRO 

Kirby deal with everything else but NOT the testing.

TAKE DETAILS AND SEND A MESSAGE

TAKE DETAILS AND FOLLOW INSTRUCTIONS BELOW.

TAKE THE DETAILS.

IF THE ISSUE IS THE INTRUDER ALARM/OTHER, ASK THE CALLER TO CALL METRO. NO MESSAGE TO BE SENT.

PLEASE ESTABLISH IF IT IS TO DO WITH THE DOORS NOT OPENING OR STAYING OPEN. 

IF SO PLEASE CHECK WITH THE CALLER IF IT IS AN INTERNAL FIRE DOOR.

TAKE DETAILS, FOLLOW INSTRUCTION BELOW AND STRESS THE URGENCY OF THE RESPONSE TO THE ENGINEER YOU CONTACT.

TAKE DETAILS AND FOLLOW THE BELOW INSTRUCTIONS.

If the door is not an internal fire door (the door does not lead outside), then ask the caller to contact Metro as the issue could be access control. 

No message to be sent.

The Fraser Group now have different on calls for different areas of the UK.

IF FLANNELS FLAGSHIP LIVERPOOL – FL2781, L1 1DL CALL PLEASE ONLY CALL ILLUMINO IGNIS LTD ON 0203 0044 855 (NO OTHER CONTRACTOR DEAL WITH THEM)

Please go to the below link, enter the post code into the search bar, it will bring up the full site details along with the OOH ENGINEER DETAILS.

RIGHT CLICK HERE TO OPEN INTERACTIVE MAP IN NEW TAB

ALL CALLS TO THE OOH ENGINEERS – PLEASE MAKE SURE YOU SAY THIS IS XXX FROM KIRBY.

NI & ROI:

CALL TEE FIRE & SAFETY: 00353 833 549 999

Please try 5 times, if no answer leave a voicemail.

Now call Kirby on-call for Frasers (this is on the Kirby rota).

ALL OTHER CONTRACTORS: 

If there are multiple contractors covering the site, please call them in the order they are listed.

Please try 5 times, if no answer leave a voicemail.

Now call Kirby on-call for Frasers (this is on the Kirby rota).

Account code: 1016

IF NO ANSWER WAIT 10 MINUTES AND TRY AGAIN, KEEP TRYING UNTIL YOU SPEAK TO SOMEONE.

SEND AN EMAIL FROM THE CRM USING FRASER ALERT NON-TRADING TEMPLATE AND THEN SEND THE CHF.

NOW CALL THE BELOW NUMBER AND KEEP CALLING UNTIL YOU SPEAK TO MARK SILCOCK:

Mark Silcock  07793310200

Code: 1016

ALSO SEND AN EMAIL FROM THE CRM USING FRASER ALERT NON-TRADING TEMPLATE 

PLEASE LET THE CALLER KNOW THEY WILL RECEIVE A CALL BACK ONCE THE OFFICE IS OPEN.

ADVISE SOMEONE WILL BE IN CONTACT WITH THEM. SUBMIT CHF AND END CALL