Sentaur Services Limited

Out of Hours Support calls and Messaging.

Time of call(Required)

Monday to Friday 8 am to 5 pm

Between 5 pm and 8 am weekdays/All Weekend/All Holidays

No matter the issue ask caller to call
Head Office: 01923 603 770
or 
London Office: 020 8445 0751
Close form. NO MESSAGES.

Type of call(Required)

Cold Call

Recruitment Call

Southern Monitoring not regarding electrical and mechanical faults

Support call

General Message

Advise caller Sentaur only support electrical and mechanical faults. They do not support the alarms (panic alarm, intruder alarm or lock outs).

No Message. Close form.

Politely get rid of caller. No Message. Close Form.

Take details and try to patch to 1st on call

Patch code – 91179

Name(Required)

First Last

Company(Required)

Telephone Number(Required)

Mobile Number

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Message

Patch outcome(Required)

Patched

Not Patched

Leave a voicemail. End call and advise caller they will get a call back.

Call 1st on call again. If unable to contact engineer do not leave another voice mail.

Escalate to Chris Pratt. Leave voice mail if unable to contact him.

Continue trying until you contact someone. Do not leave any more voice mails.

Account code – 1179

Engineer Contacted(Required)

Agent Comments