Calculating Infinity
Good morning/afternoon, thank you for calling
United Healthcare Global Medical Arrangement Out of Hours service,
Could I please ask where you are calling from? (this will be either a client or project name)
Before I transfer you to our Duty Manager, please can I take your name and callback number….thank you.
Advise the caller to hold while you try to connect them to the on-call duty manager.
Right click here to open rota
Try each number twice before moving onto the next.
If no answer from all 3, let the caller know the duty manager will call them back and submit the CHF. PATCH CODE 91310