Calculating Infinity
DO NOT TAKE ANY MESSAGES FROM COLD CALLERS OR THE FOLLOWING: Hannah - Deep Cleaning Green Jellyfish Siobhan Duggan, Computer Job Dino Huskic - Enable Technologies Matthew Magee - Jordans Ltd
If they are calling from Microsoft security or data protection team & ask for 1 of the below people, take details & patch to the below person they are asking for.
Patch code 91771
IF THEY DO NOT ASK FOR SOMEONE ON THE ABOVE LIST, SWITCH TO NO AND SEND DETAILS THROUGH AND STATE ON MESSAGE THEY DID NOT ASK FOR A NAMED PERSON.
TAKE DETAILS AND SEND A MESSAGE THROUGH.
NEW BUSINESS - use webaccess click here Submit the google form BEFORE trying to patch to Mandy on 07494 887112 (9am to 1pm) If no response, no voicemail, say that they will get a call back shortly. Outside these hours submit google form and say that they will get a call back ASAP
CLOSE THE CHF AND SUBMIT GOOGLE FORM ONLY
"What company are you calling from?"
if applicable
"Right, please bear with me xx". NOW check they are on the list below.
CHECK LIST HERE – (If they are not on the list, switch to general message and make a note company is not on list).
Ask the caller to contact support via their Leftbrain App or go to www.leftbrain.it, they can also email help@leftbrain.it
If they can't do the above or insist on a number please provide the support number: 0208 050 5747
If the client asks why they have to re-dial, explain that patching through creates a slight delay which can make support calls difficult.
If the client is REALLY pushy, patch to number, no need to introduce call. Just dial 0208 050 5747 and patch immediately Account code 91711.
IF OUT OF HOURS – warn the caller that they will reach a voicemail for the support team
"Thank you, I will pass your message to my colleague and we will get back to you as soon as possible".
They do not want to speak to/get any messages from Matthew Magee at Jordans Ltd.