Calculating Infinity
TAKE ALL DETAILS FOR ACCIDENT REPORT AND THEN WARM TRANSFER OF THE CALLER TO 01621 734298 AND ADVISE THE HANDLER AT NATIONWIDE THAT RECOVERY IS ON BEHALF OF CHIEF RENTALS
Take brief details and advise caller that they will be called back before 10:00 am the next working day, for their handler to discuss the matter.
WE CANNOT HELP – THEY MUST LOOK TO THE POLICY FOR BREAKDOWN DETAILS – DO NOT GIVE OUT ANY NUMBERS FROM THE CRM.
CLOSE CHF AND GO TO CRM
SEE IMP INSTRUCTIONS IN GREEN ON CRM AND GIVE OUT THE RELEVANT NUMBERS
Take REPORT, and advise caller that they will be called back before 10:00 am the next working day, for their claims handler to arrange a replacement with them.