Calculating Infinity
EXCEPTION ADDED TO PERMISSION TO PATCH
Lancaster Uni can be patched if travel is within 5 days. Mr Celso Marcatto travelling on behalf on ActionAid International” should be treated as a VIP for this Bank Holiday weekend – 28/04/17 – 01/05/17.
VIP CLIENT LIST Acted Hughes Travel IWMI – International Water Management Institute Oxfam Save the Children Lancaster Uni is not VIP but has special patching instructions
NOW SAY TO CALLER "I need to contact the Key Travel agent who is on-call at this time, would you like to wait on the line, or can they call you back?"
Click here for on call rota ACCOUNT CODE: Caller on line = 91136, Caller not on line=1136 YOU MUST FOLLOW THE ON CALL INSTRUCTIONS TO THE LETTER 1. Call FIRST Contact No for 1st on call 2. If no response, Call FIRST contact Nº for 1st on call again 3. If no response, Call SECOND contact for 1st on call If no response, move to next person on list and repeat process ALL OF THE ABOVE INFORMATION MUST BE PASSED TO THE ON-CALL PERSON DO NOT LEAVE VOICEMAILS CONTINUE UNTIL YOU SPEAK TO SOMEONE.