Key Travel USA

Name

First Last

Company Name

Company Name – Other

Mobile Number

Check back in full

Contact Number(Required)

Check back in full

Booking Ref Nº

VIP CLIENT – Immediate patch to on call

Passenger Information

Name

Read back spellings of both names

First Last

Number of Passengers

Country Travelling From

Regarding

Date of Travel

Call Type

Call taken on weekday evening – travelling before 2359 the following night

Call taken on Friday after 17:30 – travelling before 2359 the following Tuesday

Call taken Bank Holidays – travelling before 2359 the following Wednesdayhird Choice

Client believes their query is an emergency.

Call is regarding a disaster (regardless of date of travel)

Travel has already commenced and travel is within the next two weeks.

Other,office to call back on next working day

Call back will be on the next working day

Ask caller to hold and patch caller to on call

Call Outcome

Patched?

Yes, patched call to on call.

No, unable to patch to caller

Patched to

“I am sorry I have been unable to connect you, I will continue to try contacting the on call member of staff and they will contact you as soon as possible”