Calculating Infinity
CLOSELY FOLLOW WHAT THE FORM TELLS YOU TO SAY.
Please make sure that IF the caller does not match anything else then PLEASE select Other and take a message.
"There is no charge for one of our case managers to call you back and they will be able to answer all of your questions"
If the caller is difficult to understand, best guess the name and make a note in the message to say you have done this.
No spaces. UK Mobile numbers have 11 digits.
Number shown on Zoiper
IF the caller does not match any other then please select Other and take a message.
Please patch caller to 0330 321 0077 (24 hours a day) Account code 91718
If the call is answered, please just patch IMMEDIATELY. No need to introduce the call. If the call is not answered, patch the caller into the queue or to voicemail if no queue.
"I am sorry, we are not the Home Office, we are a private immigration firm. Please call the Home Office".
"We are a private Immigration firm. If you are having a problem we case managers to give you a call? "
Now establish how we (After Brexit) can assist the caller.
Take brief details of the enquiry and advise the caller they will be contacted back ASAP (IF ASKED).
YOU WILL NEED TO LISTEN REALLY CAREFULLY