Calculating Infinity
First call resolution where possible. Messaging where not. Generally professionally, friendly, non-corporate. Manage expectations perfectly, no over promising and under delivery.
Software to enable the ability to create a 360 virtual tour using 360 panoramas.
Also supply virtual tour service.
If relevant
COMPLAINTS
IF possible, resolve by means of technical support
IF A COMPLAINT CANNOT BE RESOLVED, and is of a technical or non technical nature inform the customer
"This will be escalated to either the Chief Operating Officer or the Chief Executive Officer who will take the matter under hand."
iI.e. I want them to feel important, which they are.
* Michael Valentine is the Chief Operating Officer * Andrew Nicholls is the Chief Executive Officer
WHERE POSSIBLE ACHIEVE FIRST CALL RESOLUTION – IE ANSWER THE CALLERS QUESTIONS
CLICK HERE TO SEE KNOWLEDGEBASE
END CALL: "Many thanks for your call, we will send the information/ ask someone to call you back regarding your request as soon as someone is free"
END CALL: "Many thanks for your call. Your issue will be escalated to either the Chief Operating Officer or the Chief Executive Officer who will take the matter under hand and come back to you ASAP."