Triton Knoll – NEW

Welcome greeting tone “Friendly and professional.”

“Hello, welcome to Triton Knoll Offshore Wind Farm. How can I help you?”

CALL BACKS WILL BE WITHIN 24 HOURS UNLESS VERY URGENT. 

PLEASE MAKE SURE THEY ARE CALLING ABOUT TRITON KNOLL PROJECT AND NOT VIKING LINK.

IF VIKING LINK – CLOSE CHF AND SEE THE IMPORTANT INSTRUCTIONS ON THE CRM. 

IF ANYONE CALLS FROM A COMPANY CALLED LAYTON, POLITELY SAY THEY ARE NOT INTERESTED, NO MESSAGE TO BE SENT. 

IF CALLER IS FROM LAYTON, POLITELY SAY THEY NOT INTERESTED. NO MESSAGE TO BE SENT.

Any calls relating to payments or invoicing

If the caller is submitting statements, reminders and all other queries

check  that they have they emailed: Finance_SSC_AP@innogy.com

 2 – If the above is already done, then Helpdesk numbers are as follows:

 • SSC Helpdesk UK: +44 845 070 2100

• SSC Helpdesk DE: +49 201 12 45570

• SSC Helpdesk PL: +48 22 82 13444

 – If you still have issues with the caller, then suggest the following :

 “Your next step will be to make contact directly with your Triton Knoll Contract contact

(this may be your Procurement contact or your Package Manager contact)

who will be able to help escalate the issue with the AP department.”

 FINALLY, if they don’t have a contact, or have tried this with no luck, then please fill in the CHF with any info to help identify the relevance of the call to Triton Knoll.

ACTION 1 – advise that they need to complete our online database of interested suppliers and give them the following link: (DO NOT CLICK ON THIS)

 https://www.tritonknoll.co.uk/supply-chain/

ACTION 2 – Take details and forward to the project as normal, and advising that you will pass on the details, but first contact will come as a result of the database and that these details will be shared as appropriate.

From members of the public about construction works, noise, dirty roads, traffic problems/issues.

Members of the public calling in response to regular construction work update letters from Murphys/JMS

Area surrounding Bicker Fen, or mentioning National Grid substation, or mentioning traffic in the village.

Landfall works are taking place near the village of Anderby, and are being carried out by Fugro, drilling under the beach, NKT.

Any callers indicating they are from newspapers, trade press, broadcast media, etc or anyone calling about a story regarding Triton Knoll in the media.

ANY PRESS/MEDIA/MARKETING CALLS PLEASE TAKE DETAILS AND TRY TO TRANSFER TO VICKY LAW ON 07557202090. IF NO ANSWER, SEND THE MESSAGE. 

Calls from key organisations that we work with when we carry out any site works.  These ‘Statutory Consultees’ include the Environment Agency,  Internal Drainage Boards, Network Rail, National Grid, Anglian Water, CRT, Western Power Distribution

Anyone indicating that they own the land that Triton Knoll’s electricity cables will be going through, or impacting upon.

Anyone asking about grants or applications for grants from the Triton Knoll Community Fund.

Any calls from Community Council, Parish Council or representatives or members of the public including those responding to items in one of our community newsletters, or of general community interest.

Remember to take BOTH the first and last name of the staff member the person is calling for.

Please advise the caller the following.
"We have passed your query to the cable owners local team who will be in touch shortly"